FAQ
Frequently Asked Questions…..
Yes, an account will be issued on the day of your visit and it is expected that all accounts (other than for surgery) will be settled on the day of consultation.
Unless you are certain of the nature of your appointment, it is often best not to drive yourself to the appointment as eye drops which dilate the pupils of your eyes are commonly used at each visit. This means you may have to wait 1 to 2 hours before being able to drive after the appointment. If you do intend to drive, please bring a pair of sunglasses with you.
Please ensure you allow up to 2 hours for the duration of all your appointments. This is due to the unpredictable nature of ophthalmic treatment — there may be unplanned testing, procedures or other urgent matters that delay your appointment. We always try our best to be on time and appreciate your patience during delays.
Our clinic is open Monday – Thursday 8:30am – 5:00pm, Friday 8:30am – 3:00pm, closed weekends and public holidays. Appointments are only available on certain days and are subject to change, to find out when they’re currently available, contact our clinic on (03) 9372 7022.
Yes, at your first visit you will be asked to complete a patient registration form. Please bring your current Medicare, Pension, Health Care, and private insurance cards with you to complete this form and a list of current medication. Alternatively, you can download the form from our website, fill it out and bring it with you on the day.
Yes. You will need a current referral from your local doctor or optometrist. Most referrals are in effect for a period of 12 months from date of issue, so please check this before your appointment. This is important for you because it will enable you to claim the maximum rebate from Medicare.
Your surgeon will explain everything you need to know for the period after your surgery. Additionally, you will also be provided with aftercare information in your surgery pack. If you require further information or clarification, contact the clinic during office hours 8:30am – 5:00pm Monday – Friday on (03) 9372 7022.
We always strive to provide the best care and service for our patients. We welcome your feedback so that we can continuously improve! Call, email, tell us directly…..or if you love us please leave us a Google review here!
